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About Claims Newsletter
An independent publication explaining UK claims, redress and complaints in plain English, so people can decide for themselves what to do.
Why this exists
When a redress story breaks, consumers are hit with advertising long before they get an explanation. Adverts rarely mention that the free route exists, what a percentage fee means in pounds, or that a scheme has been paused. That gap is what this publication is for.
Our editorial rule is simple: explain the free route first. If a paid service can genuinely help, we say what it does, what it costs, and what it cannot promise.
What we do
- Explain how complaints, redress schemes and ombudsman services actually work.
- Track changes that affect deadlines or eligibility, and say when we last checked.
- Publish checklists people can use before signing anything.
- Warn about scam patterns that follow compensation publicity.
What we do not do
We are not a claims management company. We do not assess, submit, manage or sell claims. We do not take a percentage of anyone's compensation. We do not pass your details to claims firms.
- We do not give legal or financial advice, or advise on individual circumstances.
- We do not recommend specific claims companies or law firms.
- We do not accept payment to feature a firm favourably.
How we work
Sourcing
We rely on primary sources: regulators, ombudsman services, official announcements and published decisions. Where a position is contested or in flux, we say so rather than presenting it as settled.
Dating and review
Every guide carries the date it was last reviewed. In this sector, an undated page is close to useless, because deadlines and scheme rules move.
Corrections
If we get something wrong, we fix it and note what changed. Report an error through the contact page, including the page and the specific detail.
Independence
Our guides are not influenced by commercial relationships. If that ever changes, the funding model below will be updated before publication, not after.
Funding
Contacting us
Questions, corrections and feedback are welcome through the contact page. We cannot advise on individual cases or act on anyone's behalf.