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Contact the editorial team
Corrections, questions about our guides, and feedback are all welcome.
We can help with
- Corrections and factual errors
- Questions about something we have published
- Suggestions for topics to cover
- Press and editorial enquiries
- Data protection requests about your own details
We cannot help with
- Advice on your individual claim or circumstances
- Submitting or managing a claim for you
- Chasing a lender, insurer or claims firm on your behalf
- Telling you whether you will win, or what you might receive
- Recommending a specific claims company
If your query is about an actual claim, the right route is the business itself first, then the relevant ombudsman if you are unhappy. Our complaints guide sets out how, and both routes are free.
Send us a message
Other ways to reach us
Operator to complete before launch: a monitored email address for editorial enquiries, a separate address for data protection requests, a postal address if offered, and expected response times.
Urgent matters
If you believe you have been the victim of fraud, contact your bank immediately using the number on your card, and report it to Action Fraud. See our scams guide. We cannot intervene in fraud cases.