Most read
Motor finance redress
What discretionary commission was, where the FCA scheme stands after the July 2026 suspension, and how to complain to your lender at no cost.
Read the briefing →Claims Newsletter
Consumer guides
Every guide starts with what you can do yourself, for free. Where a paid service might help, we say what it can and cannot promise, and what it costs.
Start here
The essentials
Practical
How to complain
An evidence-first sequence, what a good complaint contains, and a letter template you can adapt for any business.
Read the guide →Before you sign
Before using a claims firm
How success fees and VAT really work, what a letter of authority signs away, ten questions to ask, and how to cancel.
Use the checklist →Going further
Escalation and specific products
Escalation
Using an ombudsman
Who covers what, eligibility and time limits, what happens to your case, and how to make it stronger.
Read the guide →Banking
Packaged bank accounts
When a monthly-fee account may have been mis-sold, and how to work out what you actually paid for.
Read the guide →Payments
Section 75 and chargeback
Two routes to recover money paid by card, how they differ, and which to use when.
Read the guide →Protect yourself
Spotting claims and refund scams
Compensation publicity attracts fraud. This guide covers the recurring patterns, the things no legitimate firm will ever ask for, how to verify a contact independently, and what to do if you have already paid.
One rule worth remembering
Money owed to you should only move towards you.
Any request to send money, codes or remote access in order to receive money is a scam.
Reference
Frequently asked questions
Short answers on fees, deadlines, evidence, cancelling, and what we do and do not do.
Read the FAQ →Glossary
Plain-English definitions of DCA, PCP, redress, final response, Section 75 and the rest.
Open the glossary →General information, not advice
These guides explain processes and options. They are not legal or financial advice, and they cannot account for your individual circumstances. Time limits and scheme rules change, so confirm the current position with the relevant regulator or ombudsman before you act.